Service content of Shanghai Vision Wencai Imaging Co., Ltd.

1. Service network

Shanghai Vision Wencai Imaging Co., Ltd.’s installation covers all major, medium and small cities across the country.

2. Service Commitment

Shanghai Vision Wencai Imaging Co., Ltd. adheres to the development concept of "Look at images from a different perspective, and they are wonderful everywhere!" and is committed to providing customers with efficient and high-quality after-sales services. We promise to strictly abide by the following principles during the service process:

1. Quick response : After receiving customer feedback, we will respond as soon as possible to ensure that the problem is solved in time.

2. Professional handling : A senior project team and technical experts are responsible for after-sales service to ensure that problems are handled professionally and effectively.

3. Full tracking : During the service process, we will track the progress of problem solving until the problem is completely resolved.

4. Quality assurance : All after-sales services are committed to quality assurance to ensure that customers receive a satisfactory service experience.

3. Service content

1. Installation and commissioning services

• For the services we provide such as image output, screen installation, fencing and exhibition design and layout, we will be responsible for on-site installation and debugging to ensure the best display effect.

• During the installation process, we will strictly abide by safety regulations to ensure the safety of personnel and equipment.

2. Maintenance and maintenance services

• Provide regular maintenance and upkeep services, including cleaning, inspection, tightening, etc., to ensure the long-term stable operation of the display project.

• For parts that need to be replaced regularly, we will notify customers in advance and provide replacement services.

3. Breakdown repair service

• If a display item fails, we will provide on-site repair services within 24 hours (the specific response time is determined according to the terms of the contract).

• During the repair process, we will use original parts or strictly tested replacement parts to ensure the quality of the repair.

4. Technical consulting and training services

• Provide technical consulting services to answer various problems encountered by customers during use.

• If customers need it, we can provide operational training services to ensure that customers can use the display projects proficiently.

5. Quality assurance and confidentiality services

• All services are promised quality assurance. If there are quality problems caused by our fault, we will be responsible for free repair or replacement.

• Strictly abide by the confidentiality system to ensure the security of customers' assets and information.

4. Service process

1. Customer feedback : Customers report problems via phone, email or online platform.

2. Problem registration : Service personnel register problems reported by customers and initially determine the nature of the problem.

3. Arrangements for dispatching work : Depending on the nature of the problem, arrange for the appropriate project team or technical experts to go to the site to deal with it.

4. On-site processing : After the project team or technical experts arrive at the site, they will diagnose and handle the problem.

5. Problem feedback : After the processing is completed, feedback the processing results to the customer and solicit customer opinions.

6. Service tracking : Regularly track service effects to ensure that problems are completely resolved.

Shanghai Vision Wencai Imaging Co., Ltd. will wholeheartedly provide customers with high-quality services to ensure that customers get the best experience during use. If you have any questions or needs, please feel free to contact us.